Contact Mr Fortune Support

Who to reach out to

Most questions that land with Mr Fortune support come down to money moving in or out: a deposit that hasn't shown up in the balance yet, a withdrawal that's still marked as pending, or a document the verification team has asked for. All of those go to the same place — the support team handles payments, bonuses and account checks together, so you don't need to work out which desk to knock on first.

Live chat and email

Live chat is the quickest route and runs 24 hours a day, seven days a week, which matters if you're playing from New Zealand and your evening lands in the middle of a European night. Support is available in English, Spanish and French. For anything that needs a file attached — an identity document, a proof of address, a screenshot of a failed payment — email support is the better channel, since you can send everything in one message rather than describing it in a chat window.

What to expect

Have your account details and, where relevant, the transaction date and payment method ready before you get in touch. Standard verification is part of the process at Mr Fortune and typically takes around 48 hours once your documents are received; withdrawals then follow the timings of the method you chose — one to three business days for e-wallets, three to five for cards and bank transfers.

Before writing, it's worth a quick look at the FAQ further down this page. Deposit minimums, wagering on the welcome package and the steps of account verification are all covered there, and a lot of questions answer themselves in under a minute.