Responsible Gaming at Mr Fortune
Mr Fortune treats play as paid entertainment, never as a source of income. This page explains the safeguards we build into every account and how to reach help in New Zealand if play stops feeling light.
Mr Fortune treats play as paid entertainment, never as a source of income. This page explains the safeguards we build into every account and how to reach help in New Zealand if play stops feeling light.
Our commitment as an MGA licensee
Mr Fortune operates under licence MGA/B2C/445/2017 issued by the Malta Gaming Authority, which obliges us to place player protection ahead of commercial targets. Every staff member handling accounts completes annual training on identifying at-risk behaviour.
We do not send promotional material to players who have activated a break, requested exclusion, or shown patterns our monitoring flags as concerning. Marketing suppression is applied at the database level, not by manual list editing, so it cannot be undone by accident.
Our systems review deposit frequency, session duration, and rapid limit-increase requests. Where indicators accumulate, an account specialist makes contact privately and without judgement to discuss what the player is experiencing.
Tools available inside your profile
Deposit caps can be applied per day, per week, or per calendar month. Any reduction takes effect the moment it is confirmed; an increase is held for a seven-day cooling period before it becomes active, giving you room to reconsider.
Loss limits and wager limits work independently of deposit caps, so you can restrict how much of an existing balance is placed at risk even when no new funds are added.
Reality checks interrupt play at intervals you choose and display elapsed time along with net position for that session. Short breaks of twenty-four hours through six weeks lock the account entirely, and self-exclusion from six months upward cannot be reversed before the chosen term expires.
Budgeting that holds up over time
Decide what a month of entertainment is worth to you before the first deposit, and treat that figure the way you would treat a subscription or a night out — spent once it is gone, with no top-up from another part of your budget.
Keep gambling money separate from funds earmarked for rent, power, groceries, or repayments. If a deposit requires moving money out of those categories, the amount is already too high.
Never chase a losing run. Outcomes at Mr Fortune are produced by certified random number generators and carry no memory of previous rounds, so a deficit is not owed back to you and cannot be recovered by increasing stakes.
Recognising when play has shifted
Warning signals often appear away from the screen first: hiding statements, becoming irritable when interrupted mid-session, borrowing to cover ordinary costs, or promising yourself repeatedly that tomorrow will be the last time.
Sleep disruption, missed shifts, withdrawn withdrawal requests, and arguments about money are among the most reliable indicators that gambling has moved from pastime to pressure.
If two or more of these describe your recent months, pause the account today and talk to someone before deciding anything else. Support in New Zealand is free, confidential, and available whether or not you intend to stop permanently.
Protecting minors
Registration with Mr Fortune is restricted to people aged twenty years or older, and identity documents are verified before the first withdrawal is released. Accounts opened with false age details are closed and the balance forfeited in line with our terms.
Shared devices should be secured with filtering software and separate user profiles. Never save Mr Fortune login details in a browser that a child or teenager can access.
Where to find help
- Gambling Helpline Aotearoa — 0800 654 655, free and confidential, 24 hours a day, with text support on 8006
- Safer Gambling Aotearoa and Salvation Army Oasis — free face-to-face and online counselling across New Zealand for players and their families
- Mr Fortune responsible gaming team — reachable from the support panel in your account for limits, breaks, and self-exclusion requests